Server hosting, infrastructure-as-a-Service / bare metal, green power and module FAQs below
server HOSTING FAQ
How do you differ from a normal colocation centre?
We are not a data centre. We host your servers and keep them secure for you, as a service. We handle installation, equipment monitoring and returns (to you or the hardware supplier) in the event of equipment failure.
Our facility is located at a power station. Customers are not allowed on site to install or remove their hardware or perform their own maintenance.
Why are customers not allowed to visit the site?
Power stations are dangerous places and are part of the country’s critical infrastructure. As such, site visits are limited to authorised and essential personnel and to Mondatum staff and authorised third party contractors only.
How many servers can you fit in a module?
160U, so 80 x HPE DL385s, Dell FX2s or similar, up to a total power consumption capacity of 160 kW.
How many of our servers can you accommodate onsite?
The only limitation is the availability of power and physical space to locate modules. Both are in plentiful supply.
How much do you charge for server hosting.
The minimum order is for 40U / one rack. A complete module represents better value for money.
A standard rack in our hosting environment can accommodate up to a very exceptional 40 kW of hardware; not available elsewhere.
Coupled with what we believe to be lowest rental costs and best value green power, you will be pleasantly surprised by our pricing model.
Contact us for an unbeatable quote
How much do you charge for power?
Power is charged at far less than a per kilowatt hour.
How much do you charge for comms?
A private / dedicated, diverse 10 Gigabits per second wavelength is charged at cost + 10%.
What site security do you provide?
Outside daytime operating hours the site is monitored from a central operations centre located nearby and patrolled at irregular intervals.
How do you handle server installation and removal?
You can choose to either deliver your servers to us, or, optionally, and for an additional charge we can collect them from you. We then transport them to our facility to be installed by our engineers. At the end of your contract, servers can either be returned to you or recycled.
What happens if one or more of our servers fails?
You have the choice to either have the failed unit returned to you or the original equipment supplier for repair or replacement, depending on the support contract you have with your supplier.
INFRASTRUCTURE-AS-A-SERVICE / BARE METAL FAQ
How does your cloud service different from public cloud?
Public clouds are good for short-term use as well as handling unpredictable workloads and unexpected usage peaks.
Public cloud companies charge for the use of virtual cores (AKA vCPUs). Two vCPU are equivalent to one physical core.
You can increase or decrease the number of vCPUs you use on an hourly basis and stop using their services without paying a penalty. You pay a hefty premium for this flexibility.
Mondatum’s bare metal cloud service is aimed at predictable baseload applications. Customers are charged for using complete servers and physical cores rather than vCPUs.
Customers commit to using a required number of complete servers for an extended period, measured in months or years. The more servers you use and the longer the contract term the lower the per core month price.
What is included in Mondatum’s service charge?
Just like a public cloud provider, our price includes the amortised cost of the servers themselves, the physical hosting cost, plus power, comms, security etc..
How do you keep your prices so low?
Power efficiency - our power is 100% generated from a renewable energy source - an Energy-from-Waste power station. We take our power directly from the power station, not from or via the national grid. As well as enjoying lowest possible pricing we eliminate the wastage that occurs when power is transferred to the grid to be consumed.
Site efficiency - our facility is located on an inexpensive out-of-town industrial site. We have stripped our ‘lights-out’, ‘hands-off’ operation right down to the basic functions required to be operational.
Module efficiency - because of our hosting environment’s very low PUE (Power Usage Effectiveness), we can beat any public cloud provider on price by a considerable amount. Savings can be more than 50% for large orders.
How do we get the best prices?
Committing to using the equivalent of 10,000 vCPUs for 5 years is overall around 25% less expensive than using a public cloud service for the same period. Increase that to 100,000 vCPUs for the same period and the saving is over 50%.
What happens when we don’t need to use all our servers?
You can sell your spare capacity on a preemptive basis to other ‘wholesale’ bare metal cloud customers like you. Equally, you can consume their spare capacity on the same basis. We charge a small administrative fee for managing the transaction. You can reclaim your servers when you need them with no penalty.
What is the minimum commitment?
One server (256 vCPUs) for one month.
At whom is your service aimed?
Any regular and sustained users of high performance computing. Sample applications include visual effects rendering, engineering model testing, machine learning model training, weather prediction, pharmaceutical research, academic research.
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green power FAQ
What do you use as a power source?
Our facility is connected to an out-of-town Energy from Waste (EfW) power station outside London. Our back-up source of power is the national grid. During annual maintenance, the facility is powered from the grid with generator back-up.
Why is this significant?
Our power is generated 100% from a renewable source and our business is contributing to the circular economy. Using Mondatum’s bare metal cloud service contributes to your corporate social responsibility activities and helps your company to be more socially accountable.
Is your business therefore carbon neutral?
We aim to be as close to carbon neutral as possible. This includes recycling servers at component level. Our server room modules use free air cooling, which, by definition, produces no harmful emissions. We will also attempt to recycle the heat our and our customers’ servers generate.
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MODULE FAQ
What sets Mondatum's modules apart from rival solutions?
Our modules are not rooms, they're machines. Every aspect of the system is designed and constructed to work together as a whole.
What are a module's dimensions?
Our modules form factor matches that of standard high-cube intermodal shipping containers, either 20ft or 40ft depending on configuration
What is the power capacity?
Each entire 20ft module can support up to 160 kW total equipment load.
How are Mondatum modules cooled?
Free air
How are the racks and systems monitored?
Overall thermal and airflow monitoring, internal colour CCTV cameras, audio, motion and vibration sensors, and overall power consumption are all monitored in real time, together with other enviromental sensors such as moisture detection and fire suppression. Where configured, individual rack or individual outlet monitoring can also be made available.
How is power distributed within a module?
Power can be distributed either with conventional wiring looms, or via a busbar system.
Both options can be provided either as single or double power systems.
What type of fire detection, prevention and suppression systems do you employ?
Fire detection is VESDA.
Fire suppression systems can be chosen from a range of options.
What about security and access control?
The modules are equipped to accept a number of different security and access control solutions.
Can modules be custom-designed to meet a specific need?
Yes. While we believe that the flexibility of the base system and its options should cope with most applications, we are happy to consider special designs for customers who wish to make volume orders.